Harish K.

Background

About Harish K.

Client-facing IT operation & Service Delivery Professional with accomplished career record of leadership/management of projects for IT Operation/Service Delivery Management and support of IT infrastructure for clients, gaining expertise in improving process efficiency and value addition. • Extensive experience in IT operation management involving implementing strategies/policies/procedure for smooth production operation, suitably deploy, monitor, control & support security, system & services ensuring high availability, implementing backup/restore strategies/plans BAU, Business process reengineering to improve performance based on technology alignment, ensure system integrity, reliability, and optimum usability. • Similar experience in IT Service Management by infrastructure & Systems management for complex IT operations, monitoring & ensuring availability & continuity of IT services as per SLA, monitoring & upgrade of IT security. • Proficient at Project co-ordination through project planning, monitoring, change control & configuration management, time & effort estimation, quality & risk management, communication with project stakeholders. • Responsible for making sure business relations within the organization are managed to enable delivery of Services agreed with the customer • Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams • Liaise with all the IT service functions to make sure services are maintained. • Manage day to day operational activities and enable regular communication with the delivery teams. • Handling Daily Operational Calls and discuss the various issues across the delivery platform and their status to provide timely communication to customer • Process Improvement for the Operational teams providing constant inputs on handling the Incidents and Requests in a timely manner. • Develop solutions with regards to Wolken Tool enhancements for the customer in order to perform Service management activities. • Handling Wolken tool Transition from within the organization to customer platform. • Data analysis & dashboards for senior leadership which are both Internal and customer facing. • Handling the transition of the customer from UAT to operations. • Streamlining the Process to ensure the effectiveness of the Delivery is maintained. • Overall ownership of Service delivered to the assigned customer across all involved competencies