Haritha Deepthi Ramayanam

Background

About Haritha Deepthi Ramayanam

Expert with Application/Production support with 7years of experience in the field. Committed to providing a pleasant experience for business application users. Excel at working with MS-SQL Database. Dedicated team player willing to collaborate with co-workers to fix problems and complete projects in a timely manner in an organization where my work and efforts are reward with growth and responsibilities. • Having Front end and Back end experience in Maintenance and Support of various business applications using SQL. • Worked with the ticketing tools like Service now & CISM with extensive knowledge in handling Incidents and Service Requests as a part of L2\L3 level of support within the specified SLA’s. • Expert in handling Release calls, Moms, Meetings with clients\Markets\Vendors. • Excel at solving complex problems by Trouble shooting\Analyzing\identifying the issue and implementing a solution. • Good at handling SOAP UI,DB Backups\restore\ETLs\DB access. • Experience in working with Production (24 x 7) and Development environments. • Follow-ups for the Priority based incidents like P1 & P2 from respective teams. • Hands on experience in handling Deployments (Hotfixes, Data fixes, Migrations and Patches). • Involved in creating Change and Problem tickets based on the requirement. • Responsible for Creating Jobs and Schedulers to reduce manual activity. • Developed the process support documentation for future analysis. • Creating access to the users in the application and making sure right people get access to right data and looking after the security issues.