Harkaran Singh

Background

About Harkaran Singh

I don't just manage relationships — I build loyalty, trust, and long-term wins. As a Customer Success Manager at Basware, I work in a space where Insights, Ownership, and Global Collaboration come together. I specialize in aligning cross-functional teams (both intra- and inter-company), identifying high-impact add-ons, scaling contract value, and turning data into meaningful results. They call me "Cheetah,""Babbar Sher,""One-Man Army," and "The Bhangra King"- I earned these titles. These names reflect the speed, grit, and impact I bring into every conversation, every customer, and every challenge. With 8+ years in the Client service industry, I’ve kept 92%+ client and revenue retention, handled 60+ unique clients across APAC, EMEA, Nordics, North & Latin America, and led multiple projects from zero to success with energy and precision. I’ve been awarded Best Trainer PAN India (in a previous organization) and rated Exceptional across quarters (in both current and prior roles)- because I believe enabling people is just as powerful as delivering outcomes. Born in Banur, raised in Bathinda, and sharpened in Chandigarh and Mohali - I bring energy, empathy, and curiosity to everything I do, whether it’s Business brains, Bhangra beats, or Football toughness. My favorite quotes:"Customer Success isn’t just a function - it’s a mindset.""Never back down. Be a Saand.""You can always learn - even if you’re an expert."