Harmel Dhillon

Background

About Harmel Dhillon

Technical Support Analyst with experience troubleshooting hardware, software and network problems encountered by users, leadership and management. Troubleshoot and Investigate issues and escalate as needed. Good hands on knowledge of SQL, SSRS, SSIS and SSAS. Managed user access requests and Active Directory user access audits, and provide training on information security awareness to new users. Hands on experience on Windows OS image deployment. Remediated network scan vulnerabilities as needed by PCI requirements. Worked with QSA PCI self-assessment for annual certification and responsible to keep IT SOP’s up-to-date. Possess the ability to multitask and operate in a fast-paced environment with attention to details. Passionate to learn new technology. CORE SKILLS: • Hardware and software troubleshooting • Provides training to end users on how to use JIRA Tool. • Establishes strong relationships with all departmental managers. • Training • Problem Resolution • Performance Management • Project Management • Time Management • Reporting Skills • Administrative Skills • Client Relation Skills TECHNICAL SKILLS: • Data Analysis & Reporting • Microsoft Office Suite Proficient • Managed Active Directory and Proxy Servers • SQL, SSIS, SSAS, & SSRS • Networking Skills LAN and WAN • PCI remediation • User Access Audit • Design work instructions and IT SOP’s • JIRA Help Desk Ticketing system • Hardware and Software inventory control • QuickBooks Accounting Software • Managed file share permissions • End Users IT Support • ImageX • MDT • SCCM