Harold Dotson

Background

About Harold Dotson

I have been a quality assurance specialist at TestOut, a leading provider of online IT certification courses, for over seven years. In this role, I follow procedures and protocols during each phase of the test, perform ping, latency, and equipment communication testing, and provide detailed feedback and reports on errors, issues, and software performance. I am passionate about ensuring the quality and performance of software products and services, and I have demonstrated my proficiency in computer hardware, Windows operating systems, and troubleshooting skills by completing multiple TestOut certifications, including PC Pro and IT Fundamentals Pro. I have also gained valuable experience in providing technical support and customer service for customers needing assistance with their products via screen sharing, billing analysis, and hardware repair. I have developed strong communication, collaboration, and problem-solving skills, as well as a keen attention to detail. I enjoy working with diverse teams and customers, and I am always eager to learn new technologies and improve my skills.