Haroon Khalid
Manager Technical Support at Contegris Technology Solutions
Based in Lahore District, Pakistan
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Seniority
Manager
Department
Information Technology
Location
Lahore District
Industry
IT Services and IT Consulting
Company size
88
Contact information
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h•••••••@contegris.com
Phone
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Background
About Haroon Khalid
Dynamic and results-driven Technical Support & Customer Experience Leader with 20+ years of proven success in leading support operations, managing cross-functional teams, and enhancing customer satisfaction across high-volume environments. Expert in SaaS platforms, telecom infrastructure, Salesforce, Jira, and automation tools. Known for implementing process improvements that reduce resolution time, increase first contact resolution (FCR), and drive customer loyalty. Adept at leading digital transformation initiatives, stakeholder engagement, and driving NPS and CSAT improvements.
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