Haroon Rasheed

Background

About Haroon Rasheed

Results-driven IT professional with expertise in both System Administration and IT Support, possessing hands-on experience in managing servers, workstations, IT infrastructure, cloud technologies, and technical support operations. Adept at resolving IT service requests, ensuring business continuity, and optimizing security measures. Skilled in managing IT Helpdesk ticketing systems, troubleshooting network and hardware issues, and maintaining compliance with industry best practices. Experienced in working collaboratively within teams and independently, with a commitment to continuous learning in the ever-evolving IT landscape. Core Competencies • System Administration • IT Helpdesk Ticketing & Incident Management • Microsoft 365 users and group & Microsoft Entra Management • Cloud Security monitoring (Microsoft Defender) • Virtualization management (Hyper-V) • Mobile Device & Endpoint Management (Microsoft Intune) • IT Service Management (ManageEngine, SLA) • Database Management (MS SQL) • Backup & Disaster Recovery Solutions (Acronis, Hyper-V Backup) • Active Directory & Group Policy Management • Server & Workstation Troubleshooting • Application & ERP Support (Microsoft 365, iPOS, Biotime, Brilliant ERP, Van Sales Salesworx, Smart HR HRMS, Etisalat & Du plans & account management) • Automation (Power BI reports and dashboard) • IT Asset Management & Inventory Control • IT Helpdesk Operations & Ticket Escalations