Haroun Elayed

Background

About Haroun Elayed

I am a strategic, driven, and focused professional with a seasoned account management and contract renewals management backgrounds, a history of accomplishments in the areas of customer success, and a talent for aligning teams around common goals. I combine over 7 years’ experience providing contract management, revenue growth, and customer success leadership for multiple high-profile organizations; delivering a highly differentiated customer experience that fosters brand-loyal clients; orchestrating all contract management efforts to mitigate risk and minimize legal costs; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. I am an effective listener who absorbs information like a sponge and doesn’t rush client interactions to close a deal. Rather than treat clients as a means to an end, I handle each one with patience and understanding. I listen to each customer’s goals and pain points so I can better align their needs with what I’m offering. This makes each customer interaction more relevant, meaningful, and solutions oriented. Key Skills Strategic Planning Contract Management & Negotiations Account Management & Growth Value-Based Selling Customer Success & Engagement Customer Satisfaction & Retention Contract Renewals B2B & B2C SaaS Sales Pricing Strategist Top-Tier Communication Skills Business Development Cross-Functional Collaboration Forecasting