Harpreet Pahuja

Background

About Harpreet Pahuja

Manage the overall life cycle of problem records. • Attend bi-weekly meeting with our counter at Rockwell ensuring transparency within the process. • Attend weekly Cross Functional Services (CFS) calls to stay aware with the new updates being introduced in the project. • Chair Weekly Operation Review calls (WOR), to discuss the Root Cause Analysis and the suggested corrective action implemented to fix the problem. • Follow up with the investigation teams for the actions/tasks assigned to reduce the impact of major incidents if they can’t be prevented. • Proactive analysis to reduce the count of incidents, and showcase the benefits derived/soft savings monthly. • Present monthly CFS meetings to Rockwell Management, with the highlights, lowlights, improvement plans, reactive and proactive analysis. Taking Ownership on various reports requested reports of Business alongside IT reports to be published for the concerned stakeholders.