Harry Miles

Background

About Harry Miles

IT Service Desk Analyst | Cybersecurity & Infrastructure Enthusiast | Electronics & Audio Specialist | Secruity + certifiedCurrently supporting NHS operations at N3i, I work as an IT Service Desk Analyst delivering frontline technical support in a high-demand, high-impact environment. For the past 6 months, I've consistently held the highest number of resolved tickets, a reflection of my drive, problem-solving ability, and commitment to keeping essential systems running smoothly.With a 2:1 in Live Event Technology from Solent University, I bring a unique mix of hands-on tech experience and creative engineering. From operating one of Europe’s only laser machines for diode repairs to micro-soldering and advanced diagnostics, I’ve built strong foundations in both hardware and software. I’m also experienced with Linux systems, have dabbled in ethical hacking, and enjoy coding in Python and C++.Outside of my day job, I'm a DJ, synth builder, and electronics enthusiast constantly experimenting, learning, and pushing the boundaries of technology and creativity.Future Goals: I’m currently working towards my Splunk certifications, with the aim of transitioning into SOC analyst, cybersecurity, or IT infrastructure roles. I’m passionate about threat detection, system hardening, and supporting secure, scalable systems that make a difference.