Seniority
Other
Department
Other
Location
Salisbury
Industry
Utilities
Company size
3.2K
Contact information
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h•••••••@company.ovo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Harry Parkes
I’m a product and technology executive specialising in transforming products into growth engines across global, regulated, and high-growth industries - particularly energy, financial services, and consumer tech. My expertise lies in turning ambitious C-suite visions into measurable outcomes, creating award winning and market-leading experiences, and achieving profitability through data-driven strategies, AI-enabled automation, and API-first platforms. I’ve consistently delivered transformational efficiencies, substantial cost savings, and double-digit improvements in customer satisfaction and commercial performance. I excel in building high-trust, high-performance product teams that thrive in complex regulatory landscapes, effectively balancing innovation with governance. Career Highlights- Delivered significant annualised savings through AI-driven contact automation- Achieved 25% NPS uplift and record-low customer complaints through targeted Voice of Customer (VoC) strategies- Led digital transformations impacting over 35 million customers across 24+ global markets- Successfully scaled cross-functional product-engineering teams at leading organisations including OVO Energy, HSBC, Just Eat, and lastminute.com. Core Competencies: Product Strategy | Digital Transformation | AI & Data-Driven Automation | API-First Platforms | Customer Experience Leadership | Enterprise-Scale Delivery | Regulatory & Compliance Expertise | Cross-Functional Leadership | Global and UK Market Experience
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