Harsh Joshi

Background

About Harsh Joshi

Experience : 20+ Years Role : Delivery Manager/Program Manager/Portfolio Manager/Service Delivery Manager/Program Test Manager/ Senior Test Manager Experience Summary Delivery Management: Over 20 years of experience (6+ years working in the UK) managing engagement valued at 6 million GBP (100+ portfolio size) with a focus on quality delivery, engineering excellence, Account Growth, contracts & commercials, and delivery operations. Program Planning & Management: Skilled in program planning, considering technology complexity, transitions, digital transformations, and implementation strategies to ensure successful project delivery and ensuring seamless coordination among various teams including Engineering Teams, business analysts, Solution Architects, QA, and Release Management. Management of Diverse Lines of Business: Overseeing different Lines of Business (LOB) including personal line, Commercial Line of business, and SME line of business products, by leveraging a wide array of tools and technologies such as Java, Mainframes, Salesforce.NET, Webservices, MS Dynamics, DevOps, Azure, and SAP to drive success. Innovation & Value-Added Services: Proactively drive innovative and value-added solutions to enhance customer satisfaction and address evolving business needs to deliver faster, better, and cheaper for the customer. Implemented automation framework resulted in 30% efforts savings. Well versed with Gen AI fundamentals. Governance & Quality Assurance: Experienced in developing and implementing effective governance frameworks, ensuring compliance, and monitoring quality assurance processes to meet organizational standards. Contracts & Commercials: Proficient in managing contracts, drafting SOWs, negotiating commercial terms, and ensuring adherence to contractual obligations and financial management. Sales Support & Growth: Collaborate with sales teams to support account growth, drive proactive solutions, participate in RFP responses, and contribute to project estimations. Customer Relationship and Stakeholder Engagement: Build and maintain strong customer relationships at all levels, understand their needs, collaborating closely work with business stakeholders, pricing teams, underwriting teams, and lead release management processes effectively. Expertise in Pricing Models: Utilizing my expertise, I successfully managed various pricing models such as Time & Materials, Fixed price, Fixed capacity, and managed services, ensuring alignment with client requirements and project goals.