Harsh Patel

Background

About Harsh Patel

Highly analytical, process-oriented and Business Analyst with 15+ years of experience in customer service, data analysis, sales lead, training & development, technical support, CRM and aligning HR activities to overall business operations. Highly skilled at reporting through SQL & MS Office applications and leading cross-functional teams in the development, documentation and delivery of process innovations to pursue business goals. Comprehensive understanding of business operations and analytical tools to identify improvement opportunities and transform company practices into fresh, cost-effective solutions leading to more efficient operations. High work ethic and commitment for compliance with professional codes, laws and organization’s requirements. Self-motivated, quick learner and Adaptable to dynamic situation Proven ability to supervise, monitor and evaluate KPIs and provide constructive feedback. Critical thinker to analyze business requirements and translate into technical requirements Proven ability of assisting software deployment, staff training and all types of testing Strong analytical and troubleshooting skills with ability to manage through complex situations Organization skills with the ability to prioritize & manage multiple tasks simultaneously Excellent verbal and written communication skills to correspond with stakeholders Outstanding interpersonal skills, team sense and positive attitude of collaboration Proficient in MS Office (Word, Excel, PowerPoint), SQL, myDBR & Salesforce