Harsh Rawat

Background

About Harsh Rawat

Experienced and growth-oriented Team Leader with 11+ years in digital operations, customer experience, and team development, currently leading Google Ads support at Accenture. My career journey reflects a strong balance between technical capability, operational management, and people-first leadership. I specialize in: Leading and mentoring high-performing teams Driving performance across KPIs (CSAT, AHT, SLA, Quality) Optimizing Google Ads campaigns and client success metrics Managing end-to-end support operations, training, and escalations Implementing process improvements that lead to measurable gains Achievements include: • Awarded Best Team Lead & Star of Business at Accenture • Successfully reduced AHT and boosted CSAT via custom coaching frameworks • Promoted internal SMEs to leadership roles through training and mentoring • Led support operations for Pixel Devices, delivering top-tier customer care Currently seeking to grow into larger people-leadership or digital operations roles where I can combine data-driven strategy, client communication, and team empowerment to drive results. Always open to connecting with fellow professionals, recruiters, and thought leaders in customer experience, digital ads, and tech operations.