Harsha A.
Executive Customer Relations - Ops Manager i at Amazon
Based in Hyderabad, India
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Seniority
Manager
Department
Operations
Location
Hyderabad
Industry
Software Development
Company size
762K
Contact information
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h•••••••@amazon.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Harsha A.
As an Ops Manager at Amazon, I lead and manage a diverse portfolio of teams handling high-profile and regulatory escalations, ensuring customer satisfaction and compliance. With over 8 years of experience in Executive Customer Relations, I have successfully initiated and overseen the launch of internal pilot programs, optimized payments ECR escalations, and established the ECR Quality Audit team. I am passionate about driving efficiency through automation, reducing manual intervention, and enhancing accuracy in case resolution. I also partner with cross-functional teams to ensure seamless collaboration and stakeholder satisfaction.
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