Harshad Khiera

Background

About Harshad Khiera

Diversified experienced CRM Consultant with more than 19 years of experience in Siebel and Salesforce knowledge in domain of Telecom Banking & Finance Investment Advisory and Information Management. Performed role in various capacity as Developer Technical Lead Integration Lead Business Analyst Technical Architect Solution Designer Technical Project Manager Delivery Manager and Program Manager. Deep understanding on Order Management functionality in Telecom domain with hands on experience configuration/customization and Integrating with provisioning system. In depth functional knowledge of Sales Cycle and Service in CRM and within Marketing Event and Lead Management proficient in CRM for Commercial Banking. Expert in managing large program including end-to-end multi-region multi-vendor implementations. Proven success stories by guiding on strategic decisions providing optimum solutions and managing large and medium scale programs. Continuous learner and holding market trending technologies/competencies domain and leadership certifications. Experience in Waterfall and Agile Methodology. Strong believer and contributor of innovations automations and value creation.