Harshal Sonar
Assistant Manager at Eclerx
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
IT Services and IT Consulting
Company size
20K
Contact information
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h•••••••@eclerx.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Harshal Sonar
As an experienced customer operations professional currently serving as Acting Process Manager, I specialize in optimizing processes that drive service excellence, efficiency, and customer satisfaction. With a strong foundation in end-to-end operations management, I’m passionate about solving complex challenges, leading cross-functional teams, and delivering measurable improvements that support business growth.I thrive in fast-paced environments where innovation, continuous improvement, and data-driven decision-making are key. My focus is on enhancing process performance, improving turnaround times, and aligning operations with strategic objectives — all while maintaining a customer-first mindset.
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