Harshit Jain
Servicenow Technical Lead at Scotiabank
Based in Toronto, Canada
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Seniority
Manager
Department
Information Technology
Location
Toronto
Industry
Banking
Company size
88K
Contact information
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h•••••••@scotiabank.com
Phone
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Background
About Harshit Jain
Certified ServiceNow Professional with 11 years of Experience in delivering enterprise solutions• Experience with ITSM modules such as Incident Management, Problem Management, Change Management, Knowledge Management and Service Catalog• Managed ServiceNow Administration which includes configuration of users, roles and groups, update sets, guided setup, Mid server installation, notifications• Good Knowledge of inbound email actions to create incidents or requests• Good Knowledge of Workflow Editor Orchestration and Integration with home grown ticketing applications• Strong Experience in working with Web Development technologies like ColdFusion, Javascript, HTML, CSS • Experience with Business Rules, UI Actions, UI Policies• Experience in requirements gathering, technical design documents, process implementations, interaction with clients and stakeholders• Designed and implemented new functionality using Business Rules, UI Policies, ACLs• Hands-on experience with Cloud Monitoring Services like Azure Monitor, Azure Application Insights
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