Hasan Naimul

Background

About Hasan Naimul

Technical Support Specialist with a passion for delivering exceptional customer experiences while leveraging AI driven automation to optimize support operations. I specialize in building strong customer relationships, understanding their needs, and providing proactive solutions that drive satisfaction and retention. By integrating automation, self-service solutions, and data driven insights, I streamline troubleshooting, reduce resolution times, and enhance overall product adoption. My approach combines technical expertise with a customer first mindset, ensuring that every interaction adds value and empowers users to succeed. with over 5 years of hybrid experience in IT support, mental health services, and customer-facing roles. Demonstrates proven expertise in system administration, cloud technologies (Office 365, Azure), and endpoint security. Equipped with strong analytical skills, a creative eye for digital media, and the ability to lead under pressure.