Hayda Bicica

Background

About Hayda Bicica

With over 15 years of dedicated experience in operations and customer service management, I'm currently advancing customer operations at Old Navy. My mission is to leverage my expertise in operational efficiency, team leadership, and conflict resolution to align with our company's culture of exceptional service. By fostering a team environment that values accountability and continuous improvement, I aim to contribute to our organization's success while offering unique perspectives from my extensive background in retail and logistics management. In my role at Old Navy, I've honed my skills in analyzing customer feedback and developing targeted training programs, leading to a notable enhancement in service quality. Managing a team to adhere to stringent KPIs, I've achieved a 95% compliance rate with service agreements, reflecting my commitment to excellence. My experience in coordinating system upgrades and focusing on conflict resolution has been pivotal in maintaining strong customer relationships and driving operational improvements.