Hazel Wells

Background

About Hazel Wells

I am a warm approachable individual, self-disciplined who strives to acquire knowledge, learn from my experiences, and doesn’t shy away from asking burning questions. I value integrity and solid values. I am a highly motivated, results oriented, and self disciplined Client Relationship and Operational Management professional with over 25 years’ experience managing significant clients with large consumer and commercial contract values. I am also responsible for driving new business opportunities as Head of the business Bid Team. I leverage my skills to enhance profitability through strategic relationship development, analytical insight, effective governance, and streamlined operational processes. Dedicated to delivering exceptional client satisfaction. I am committed to fostering business growth and securing profitable revenue streams. Thriving in dynamic environments, I excel in leadership, innovation, and driving positive change. I am a team player, who doesn’t like a blame work culture, but take learnings, understand route cause, and take preventable action for the future. My primary focus is to deliver the most preeminent results for my clients by helping them improve their cash flow in a straightforward, prompt and practical way. It is important to me to build client relationships, ascertain their business needs, listen to their requirements so I can help them maximise their revenue streams by offering a pro-active structured collections strategy, ensuring that all our clients experience a 5 star service and exceed their expectations at all times. I am lucky to be working with some great clients with a number of well known businesses within the financial services sector and a variety of household names in B2C and B2B debt. If you have any debt problems that you wish to discuss, please get in touch by email hwells@thezincgroup.com and I will be delighted to have a chat. Specialties: • Debt Recovery processes – Pre and Post Legal • Client Development • Leadership/People Management • Process Improvements • Strategic Planning • Change Management • Bid Management • FCA, Consumer Duty, Client Auditing and Compliance Outside of work I enjoy spending time with my family, friends and taking long walks with my dogs.