Heather Borr

Background

About Heather Borr

With nearly two decades of experience in dentistry and a passion for digital manufacturing technology, I thrive at the intersection of innovation and customer experience. As a Customer Experience Manager at B9Creations, I oversee multiple departments—from training and onboarding to technical support and tailored service solutions—ensuring a seamless and positive journey for our customers from product development to post-sale success. My hands-on background in dentistry gives me a deep understanding of the unique challenges our clients face. Transitioning from chairside assisting to customer experience management has allowed me to bridge the gap between technical solutions and real-world application, ensuring that our customers receive not just a product, but a true business solution. At B9Creations, I take a proactive approach to customer success, guiding teams through onboarding, services, support, and issue resolution with a keen focus on long-term satisfaction and loyalty. Whether it’s implementing training strategies, fine-tuning processes, or providing customized solutions, I am committed to elevating the customer experience and driving lasting success for the professionals we serve. Let’s connect and explore how technology and service excellence can transform your business!