Heather Britton

Background

About Heather Britton

I am a seasoned Business Analyst and Project Manager with over 15 years of experience in credit union operations. My expertise lies in bridging the gap between business needs and IT solutions, optimizing processes, and driving innovation. At Police & Fire Federal Credit Union, I led complex IT projects, managing everything from business requirement analysis to system implementation and end-user training. I served as the key liaison between business units and IT, ensuring seamless communication and successful project outcomes. My previous experience in branch operations at TruMark Financial honed my skills in process improvement, leadership, and financial management. I thrive in environments where collaboration and technology are leveraged to solve business challenges and enhance member service. I am passionate about using technology to streamline operations and deliver exceptional results. I’m always open to connecting with professionals who share my drive for innovation and excellence.