Heather Depies

Background

About Heather Depies

I built my career from the ground up, learning every part of customer service by doing the work. From shipping and warehouse management to leading customer operations for global manufacturers, I’ve seen what it takes to deliver accuracy, reliability, and trust at every stage of the process. I’ve spent the last several years managing OEM and Aftermarket service operations at J.W. Speaker Corporation, helping the business grow by building a team that delivers consistent, accurate support. Along the way, I’ve driven improvements that made a real difference, introducing better ERP practices, cleaning up pricing systems, rolling out a customer portal, and tightening communication between Sales, Engineering, and Finance so customers always get clear, timely information. I’m proud of the systems and tools we’ve built, but even prouder of the people. I focus on training, accountability, and giving my team the confidence to solve problems on the spot, because great service doesn’t come from scripts, it comes from ownership. If you value leaders who know the work, care about the details, and never stop finding ways to make things run better, that’s exactly what I bring to the table.