Heather Disandro

Background

About Heather Disandro

Heather holds an Active Secret clearance, is a dynamic and experienced professional with more than 18 years in the healthcare technology and computer software industry. She comes with extensive experience in project management, EDI implementation, operational readiness, account management, post-production operational maintenance, process improvement, requirements interpretation and product gap research. Also an experienced mentor and resilient team leader with senior level experience, beneficial in providing complex client solutions. She is an accomplished Operational Leader with a record of success in leading account management teams and guiding corporate directives resulting in process and team improvement. Some of those initiatives include: new and process improvement implementation, tool adoption, configuration of SaaS quality assurance review, project management to meet company efficiencies, and leadership of data exchange to include resolution management. Excellent communication skills and experienced team leader with experience in forging strong senior management, director and executive-level partnerships. Skills: Management of Individual Contributors • Critical Thinker • Consultation • Implementation Expert • Resolution Management • Quality Assurance • Software Requirements Analysis & Interpretation• Project Management & Methodology • Training • Strong Communicator • Subject Matter Expert • Advocate of Strong Business Processes and Practices • Operational Leader • Data Integrity • Benefits • EDI • Six Sigma • Vendor Management • Salesforce.com • Account Management