Heather E. Wilson

Background

About Heather E. Wilson

I specialize in customer experience, education strategy, and business systemization, helping organizations scale efficiently while delivering exceptional service. At Mirasee, I’ve led company-wide transformations, systemized operations, and built high-retention, high-impact teams. Whether it’s optimizing workflows, enhancing customer engagement, or coaching high-level teams, I thrive on creating scalable solutions that drive impact. As Director of Customer Experience, I lead three core areas: Program Development – Designing innovative learning experiences that empower students and create real impact. Coaching Leadership – Supporting and guiding an incredible team of coaches to help students succeed. Customer Support and Accounts – Ensuring every interaction leaves students feeling valued, supported, and inspired. With 20+ years in business coaching, instructional design, and online course innovation, I bring a passion for turning challenges into opportunities. I’ve played a key role in merging seven companies into one, aligning backend systems, and streamlining operations for long-term growth. I also co-authored Guide on the Side: Winning with Courses in the Age of AI and have personally filmed 100+ professional training videos to enhance the student experience. I believe in celebrating wins (big or small), championing teams, and constantly improving the student journey. Whether it’s recovering lost revenue, improving retention, or innovating in CX, I love finding creative ways to make a difference. Let’s connect—I’m always up for sharing ideas and meaningful conversations! Check out my book here: Guide on the Side: Winning with Courses in the Age of AI (