Verified recordSoftware Development

Heather Engard

Vice President at Fieldconnect

Based in Raleigh-Durham-Chapel Hill, United States

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Seniority

Department

General Business & Management

Location

Raleigh-Durham-Chapel Hill

Industry

Software Development

Company size

Contact information

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h•••••••@fieldconnect.com

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Background

About Heather Engard

I’m a senior client services and operations leader with a focus on optimizing service delivery, and improving customer retention in B2B SaaS organizations. I’ve built and restructured client-facing teams, developed scalable delivery models, and led initiatives tied to GTM strategy, customer growth, and Net Revenue Retention (NRR). I’m known for creating the structure teams need to do their best work and for putting clear, repeatable systems in place that improve client outcomes. I approach leadership with transparency, curiosity, and a focus on results that are both measurable and sustainable. Areas of Expertise: Client Success | SaaS Operations | GTM & Retention Strategy | ARR & NRR Growth | Team Leadership | Metrics Development & Analysis | Service Delivery Optimization | Client Health & Experience | Playbook & SOP Design Get in touch at hlengard@gmail.com.

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