Heather Forst

Background

About Heather Forst

As the Vice President of Client Success Operations at mPulse Mobile, I play a critical role in supporting the overall business goals and objectives of the leading healthcare provider of mobile engagement solutions. With 16 years of experience in strategic partnerships, client relationships, and value-based solutions, I spearhead important initiatives that drive growth and profitability for the organization and its clients. I lead the implementation of new project management software across the organization, cutting project lead times by 28% and improving efficiency. I also lead M&A initiatives, aligning staff and processes with the core business and ensuring the successful integration of acquired companies. Additionally, I mentor and coach a high-performing team of client operations professionals who deliver exceptional account retention, growth, and contract renewal results. I am passionate about nurturing enduring alliances and cultivating teams exceeding expectations. I am also pursuing an MBA degree at the University of Southern California - Marshall School of Business to further enhance my skills and knowledge in the field of business administration.