Heather Forst

Background

About Heather Forst

With 20+ years of leadership experience in customer success, strategy, and operations, I’ve built and scaled high-performing teams, driven $MM in recurring revenue, and helped SaaS startups grow from early traction to operational excellence. I thrive at the intersection of people and process—bringing structure to ambiguity, restoring revenue at risk, and building trust across cross-functional teams. At mPulse Mobile, I helped transform a six-person team into a 250+ employee powerhouse, implemented risk mitigation strategies that grew our business book by 36%. I led M&A efforts that integrated acquired companies seamlessly into operations. Whether guiding GTM strategy, optimizing client retention, or mentoring CS leaders, I always tie our work back to outcomes—revenue growth, operational efficiency, and client value. Outside of work, I’m a food enthusiast who finds joy in experimenting in the kitchen and supporting women in business through board and volunteer roles. Skills-Customer Success Strategy -Strategic Partnerships -Revenue Retention -M&A Integration -SaaS Leadership -Voice of the Customer -Stakeholder Management -Operational Efficiency -Client Growth Strategy -Cross-Functional Team Leadership