Heather Gerdes
Technical Support Specialist at Waseca County
Based in Waseca, United States
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Seniority
Staff
Department
Information Technology
Location
Waseca
Industry
Government Administration
Company size
77
Contact information
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h•••••••@co.waseca.mn.us
Phone
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Background
About Heather Gerdes
Our team at Waseca County relies on my expertise in hardware and software to maintain and enhance daily function. With a strong background in handling a diverse array of hardware and software, including security systems and remote support tools, my focus is on ensuring robust and reliable technical operations. My role encompasses proactive troubleshooting, hardware upgrades, and vendor collaboration to meet user needs effectively. The breadth of my responsibilities includes managing Office 365, camera systems, and phone systems, as well as updating our county website. We've developed processes for inventory management and ticketing systems to streamline IT support. My flexible approach to IT challenges, paired with my experience across various technical platforms, drives our department's mission to deliver seamless and efficient support to our colleagues and the community.
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