Heather Hammer
Senior Process Analyst at Nw Natural
Based in Portland, United States
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Seniority
Staff
Department
Operations
Location
Portland
Industry
Utilities
Company size
1.1K
Contact information
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h•••••••@nwnatural.com
Phone
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Background
About Heather Hammer
As a Senior Process Analyst at NW Natural, I lead analysis and reporting, implementation of best practices, and data collection and systems within Operations Technical Services. With over 15 years of experience in HRIS and process improvement, I have a proven track record of delivering efficient and effective solutions that support the business objectives and needs of the organization. I have extensive knowledge and skills in SAP-SuccessFactors, Questionmark, SAP-HCM, UltiPro, Cognos, and BenefitFocus as well as other HRIS and reporting tools. I serve as a liaison between Operations Technical Services and IT, working with IT to design and automate data collection and reporting. I also administer Operator Qualifications processes, ensuring compliance and quality of the assessments and records. My mission is to leverage data and technology to optimize processes and performance, and to empower the team and the company to achieve excellence.
Decision-makers
Other people at Nw Natural
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Supervisor · Operations
- EGManager
Ella Gossett
Customer Contact Center Supervisor · Customer/Client Service
- CHStaff
Christopher Hellerstedt
Desktop Administrator · Information Technology
- JRStaff
Jessica Rude
Program Coordinator · Operations
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