Heather Jacobs
Manager, Professional Services at Total Expert
Based in Minneapolis, United States
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Seniority
Manager
Department
General Business & Management
Location
Minneapolis
Industry
Financial Services
Company size
256
Contact information
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h•••••••@totalexpert.com
Phone
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Background
About Heather Jacobs
As a Manager, Professional Services at Total Expert, I lead a team of implementation managers to ensure successful onboarding and adoption of our SaaS platform for mid-market and enterprise-level customers in the financial services industry. With over 10 years of experience in software implementation, I have developed and managed internal projects, monitored progress, and provided status updates to key stakeholders. I have a Bachelor’s degree in Sociology and a background in criminal justice, healthcare, and marketing automation. I have applied my skills in communication, customer relationship management, and crisis intervention across these sectors, building and maintaining strong customer satisfaction and retention. I have also created and managed a mentorship program for onboarding new employees and a SharePoint Knowledge Base and Processes site. I am passionate about delivering innovative solutions that empower customers and drive business growth.
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