Heather Janelle

Background

About Heather Janelle

Program Management and Technical Support Professional with over 7 years of experience at LogRhythm, excelling in streamlining processes, enhancing cross-departmental collaboration, and driving operational efficiency through innovative solutions and strategic initiatives. How I Drive Efficiency- Achieved a 50% improvement in on-time delivery of releases by streamlining the release process as Release Manager, driving efficiency and accountability across teams- Consolidated 2 Jira Cloud instances into 1, reducing operational costs by 50% as Program Manager while improving collaboration between business and software teams- Reduced unnecessary resolutions in Jira by over 70%, significantly standardizing usage across multiple departments through comprehensive audits and targeted optimization initiatives- Facilitated weekly meetings between Engineering and Support as Project Coordinator for zAgile Connector, enhancing customer experience through improved bug resolution. My Operational Excellence- Led impactful initiatives within the Culture Committee that fostered a supportive company culture, significantly contributing to employee retention and work/life balance improvements- Coordinated quarterly releases for nine quarters by refining checklists and training teams- Merged 3 disparate Change Management projects into a single, streamlined initiative, significantly eliminating waste and markedly improving operational efficiency- Coded intricate scripts in Node JS to efficiently archive data from Slack into Open Search, facilitating seamless tool migrations for enhanced data accessibility and retrieval. Streamlined Release Processes- Delivered engaging customer presentations at Rhythm World and Monthly Tips and Tricks Webinars, facilitating deeper understanding of the software's capabilities- Created a knowledge base with "Deep Dive" articles and videos to empower support teams- Researched emerging technologies for Global Support to improve LogRhythm integration- Collaborated with the Cloud development team to meticulously identify support requirements for a new offering, mastering Ansible and expertly crafting the upgrade process.