Heather Longfield

Background

About Heather Longfield

I have been with Cincinnati for nearly 2 decades now. I am currently a front-line leader working with a policy and endorsement processing team. I work to identify continuous improvement opportunities and implement them into the organization. I have worked with the other Community Managers to teach incoming new hires, as well as cross-train and upskill the more tenured associates. I have also partnered and collaborated with other operations teams to ensure our manuals are current and accurate to help enhance the associate learning experience.As a manager, I strive to inspire those around me, build trust with my associates, influence positive outcomes, and reward achievements, while encouraging innovative thinking that empowers my associates to contribute to the team and the company.Prior to becoming a Community Manager in 2020, I was an Associate Underwriter (previously known as an Underwriting Assistant) for 4 years. I worked closely with several Underwriters and their agencies, handling policy renewals and endorsement requests. I developed positive relationships with the underwriting and sales teams, as well as operations and other departments. Before that, I was in the Team Assistant role, issuing endorsements and other policy changes, which is the role that I am now managing.