Heather Mills

Background

About Heather Mills

PROFESSIONAL EXPERIENCE Communications and Marketing Management Operations Management & Analysis Instructional Design and Training e-Learning Design and Delivery (LMS & LCMS Specialist) Project Management Web Content Management Organizational Effectiveness Human Resources (union and non-union) Change Management Contract Negotiaiton Strategic Planning Client Advocacy Quality Assurance Business Consulting Brand Management Systems Expertise Workforce Development Technical Writing Grant and Proposal Writing Public Relations Management My professional goal is to work with an organization that is customer focused and fosters collaboration and innovation in both their work environment and operational delivery. A position where quality, analytical capability, communication and problem-solving is essential and rewarded. TECHNOLOGY PROFICIENT Technically capable in multiple applications and platforms including- Microsoft Applications; Office 2003-2010 - Outlook, Power Point, Word, Excel, Access, Project, Visio, Publisher, FrontPage, SharePoint, Customer Service Relationship (CRM)- Adobe Applications; Acrobat eLearning Suite and full verson, Flash Professional, Content Server, Captivate, Ultra and number of desktop publishing software - Operation Systems; Windows Server NT, MS Windows, XP, Vista- Databases; SQL Server, Server Manager, Fox Pro, Oracle, and Exchange - Desktop Publishing; Paint Shop Pro, PhotoShop Elements, Adobe Acrobat (full version), PageMaker, Illustrator and InDesign, MS Publisher and FrontPage - Remote Network Support; Citrix, PC Anywhere Remote Server Access, Web Ex, AT & T / Interwise Web Meeting, Skype- Learning Content Management; Ole, Lectora, Omnibus, SAP, Tivoli (IBM), Gyrus, and SumTotal - Other Applications; IBM Lotus Web Content Management, WebSphere, HP Quality Center, Novell, Gallup Survey, WordPress, SAP HRIS, and Taleo Specialties: PROFESSIONAL AFFILIATIONS / CERTIFICATIONS United States Government Security Clearance International Association of Business Communicators The Society of Human Resource Managers U.S. Bureau of Labor Statistics Local Employment Dynamics Navy and Marine Corps Relief Society, caseworker United Way, campaign leader and volunteer American Cancer Society, campaign leader Alpha Phi Omega Service Fraternity Private Pilot