Heather Moreno

Background

About Heather Moreno

I am a wholesale markets compliance and regulatory policy leader with 15+ years of experience building enterprise governance, controls, and enforcement readiness across highly regulated energy and financial market environments. I currently serve as Director of Wholesale Markets Compliance, with full accountability for program strategy, surveillance and monitoring frameworks, investigations, and regulator engagement across seven markets, including FERC‑jurisdictional activity.I have led and developed teams of 4–6 compliance professionals, overseeing day‑to‑day market conduct oversight, issue management, and regulatory responsiveness. My role includes managing RFIs, coordinating audits, and ensuring the organization maintains a strong, defensible compliance posture in dynamic market conditions.Previously, I served as Director of Retail Policy, where I shaped multi‑state regulatory outcomes through targeted advocacy and stakeholder engagement. This policy background informs my compliance leadership today—allowing me to translate evolving regulatory requirements into practical, scalable controls that align commercial objectives with regulatory expectations.I am known as a trusted advisor to executives and market‑facing teams, providing clear guidance on market conduct risk, enforcement exposure, and regulatory change. I oversee annual compliance training for more than 100 employees across various wholesale market disciplines, ensuring consistent understanding of market rules, internal controls, and accountability expectations across the enterprise.My experience includes oversight of battery energy storage system (BESS) portfolios in CAISO and ERCOT, integrating emerging resource frameworks into existing compliance and monitoring structures while supporting disciplined market participation.Core strengths include:Wholesale markets compliance leadership · Regulatory engagement and enforcement readiness · Investigations and surveillance · Policy‑to‑execution translation · Executive advisory · Team leadership · Energy and financial market regulation