Seniority
Staff
Department
Customer/Client Service
Location
Northampton
Industry
Retail
Company size
5K
Contact information
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h•••••••@wickes.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Heather Pell
I have 2 years of experience working in customer service and complaint handling (3 if you include trying to keep a toddler happy) where I have quickly progressed into handling CEO complaints. I currently work as a CEO Service Specialist where I liaise with customers and key stakeholders to resolve issues a customer has experienced and I strive to ensure that they receive a good experience regardless of their journey thus far. The customer is the heart of my job and I enjoy being able to turn a negative experience into a positive experience. I am currently learning how to handle Letter Before Action cases also. I am also apart of the Marketing Engagement Team where we organise events for our department, arrange small surprises (who doesn’t love surprise chocolate through their door) and continue to ensure that the culture at Wickes thrives. I previously worked as Head Receptionist and Acting Manager at Goals where I led a team of ten in the day to day running of a sports centre as well as running several football leagues.
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