Heather Reed

Background

About Heather Reed

Strategic and performance-driven Senior Manager with over 20 years of leadership experience in operations, hiring, mentoring, training, curriculum development, knowledge repositories, Quality Assurance (QA)/Quality Control (QC), program management, contracting, business development, and proposals. Experience on multiple S2025 RRL, NETC, JLTV, and CMS HHS contracts; Manager, coach, and mentor to employees across several contracts and departments; Director of QC processes, knowledge repository, and teams across all training contracts; Instructional Designer with focus on Bloom’s Taxonomy, Gagne’s Nine Events, and the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) model; Experience with multiple facets of training including new development, content conversion, and revision and maintenance Top Secret Clearance as of 06/2024 Core Competencies • Knowledge Repository Creation, Organization, and Maintenance • Recruiting, Hiring, Onboarding, Mentoring, Managing, and Evaluating • Team Leadership and Talent Development • Continuous Improvement and Metrics Analysis • Project and Program Management (Waterfall and Agile) • Learning and Development (L&D)/Curriculum Design/Content Conversion • Cross-Functional Collaboration (Executive and Team Levels) • Instructional Systems Design (ADDIE/PADDIE, Bloom’s Taxonomy, Gagne’s Nine Events) • Quality Management Systems (QMS) • Proposal Development, Revision, and Compliance (Shipley Process) • Adobe Captivate, SnagIt, Microsoft Office, Microsoft Visio, Atlassian Jira, Paycor, Deltek, MELD, AIM CPM/LOM, Rustici SCORMCloud, Freedom Scientific JAWS, PerfectIt, Microsoft SharePoint, various Learning Management Systems (LMS), and voice-to-text applications