Heather Sprague

Background

About Heather Sprague

Enthusiastic and customer focused with a positive attitude with over 15 years in business and office operations. Provide exemplary service, strong customer support, building trust and anticipating customers’ needs. Expert at ensuring smooth day-to-day operations for the successful achievement of departmental and company goals. Continually strives to ensure ongoing communication, collaboration and adaptability in which to provide a smooth work flow and experience. Strong and effective in project management, collecting, organizing and analyzing data and reporting results using multiple software tools. Efficiently coordinates customer scheduled activities and requirements. Exercises sound judgment day in and day out and utilizes time effectively, efficiently and consistently. Processes requests from various sources efficiently and timely. Passion for refining processes and procedures thereby meeting operational goals and objectives. Forward thinker in finding ways to streamline processes and implementing smoother customer cycle. Coordinate customer and technician timelines and objectives. Establish and maintain solid working relationships. Able to communicate in an efficient and professional manner. Thriving on challenges and adapting to changing priorities, remaining calm and poised in a fast paced environment, and proactively identify opportunities to deliver operational excellence and efficiency. Detailed-oriented and creative in resolving conflict, but sensitive to time constraints. Enjoys working with customers (both internal and external) and my personal accountability ensures that the customer remains a priority. Confident that my excellent interpersonal skills, sound judgment, positive attitude, my trustworthiness and reliability will make me a successful employee. Understanding the complexities of relationships, I am able to deliver superior service.