Seniority
Manager
Department
Operations
Location
Grand Rapids
Industry
Insurance
Company size
1.6K
Contact information
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h•••••••@hagerty.com
Phone
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Background
About Heather Surrey
As a Claims Supervisor, I lead a team of dedicated and skilled adjusters who handle various types of claims, from property and casualty to auto and property damage. I have over 12 years of experience in the insurance industry, and I hold an Associate in General Insurance (AINS) credential from The Institutes Knowledge Group. My mission is to deliver exceptional customer service to policyholders and stakeholders, while ensuring compliance with corporate and legal standards. I coach and train my team members to improve their performance, resolve issues, and adjust policies to meet changing needs. I also monitor and evaluate the quality and efficiency of our claims processes and procedures, and implement improvements as needed. I am passionate about helping people and making a positive impact on the insurance sector.
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