Heather Thomson

Background

About Heather Thomson

As a Customer Service Advisor at Goodlord, I provide high-quality support and solutions to customers via phone, live chat and email. Here I have maintained a good level of service and compliance.In my previous role at Twinkl, I provided support via phone, live chat, and email, using Zendesk as the main platform. There, I consistently met or exceeded all targets, KPIs, and SLAs, and received an average of 4+ stars out of five from customers for service, including named on sites such as Trustpilot. I enjoy helping customers with their queries and resolving their issues in a timely and effective manner.I am also a qualified teacher with a degree in Primary Education from the University of Cumbria. I have 3 years of school experience as a Supply Teacher and a Teaching Assistant, working with children from diverse backgrounds and abilities. I have a broad knowledge of the early years and primary curriculums, and I am skilled in Primary Education, EAL, and Early Childhood Education. I am passionate about education and learning, and I am always looking for opportunities to develop my skills and knowledge.