Heather Torres

Background

About Heather Torres

At the forefront of Verizon’s IoT resale channel, I have excelled as a Sales Operations and Enablement Consultant, driving revenue and enhancing client satisfaction. By adopting a channel manager approach, I successfully guided new partners through each stage of the onboarding process for IoT resale partners in the East and Public Sector markets, ensuring effective project management across the IoT resale channel. As an accomplished professional, I am dedicated to nurturing client relationships and delivering exceptional customer experiences, leaving a lasting impression in every interaction. Throughout my tenure, I have taken pride in advocating for my clients’ needs to enhance customer satisfaction. Serving as the liaison between customers and internal departments, I lead internal collaborations to ensure that customers’ needs are understood and met.