Heather Townsend

Background

About Heather Townsend

With 19 years as an Air Traffic Controller and the last 8 years focused on leadership, program management, and curriculum development, I’ve built a career rooted in high performance, communication, and people development. Currently, I serve as the Marketing Director and Content Creator at Aqua Force Marine, where I lead branding, digital strategy, and customer engagement initiatives. From creative campaigns to in-house media production, I align our storytelling with our mission—delivering value to both our business and our community. I’m also passionate about public speaking and believe emotional awareness and intelligence are key to individual and team success. Whether it’s guiding a group through complex operations, developing training programs, or driving creative content, my superpower is building environments where communication and learning thrive. I value compassion, humor, and authenticity, and I lead teams of 10 to 300 through empowerment, mindset, and shared vision. FAA Credentialed Control Tower Operator, RAPCON Controller and Instructor| Safety Supervisor| Process Improvement| Program Manager| Warrior Toughness Expert| Public Speaking| Drill Instructor| EO Program Manger| Certified Post-Secondary Instructor| Public Events Program Manager| Performing Unit Instructor