Heather Usera

Background

About Heather Usera

IT professional with extensive healthcare experience. Believes in maximizing individual and team work experience to achieve positive results for the enterprise. TRANSFERABLE SKILLS & ABILITIES: • Microsoft Office Suite products: Word, Excel, and Outlook • Kronos Workforce Management Software Platform • Adobe Acrobat • Human Capital Management: • Department Timekeeper, Scheduler, Absence Manager, and Payroll Manager • Department HR Point and Talent Acquisition Point of Contact, including performing new candidate and employee exit interviews. • Exceptional Time Management in multiple task prioritization to meet business needs. • Natural Aptitude for Learning Computer Programs and Software • Ability to troubleshooting (including early stage failure detection) and creating solutions per business requirements. • Identifying software and hardware components requiring replacement or upgrades. • Liaison for Hospital Staff and Imaging Software Company (GE) • Communicating to a variety of different stakeholders in universal terms for effective understanding of business requirements or requested information. • Ability to navigate difficult customers and situations while producing desired outcomes for the customer and business. • Business Meeting Facilitating • Meeting Leadership • Agenda Creation • Meeting Notes Creation • Department Communications • Department Memo Creation • Department Email Creation