Heather Vazquez
Quality Assurance Quality Control at Concentrix
Based in Greenville, United States
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Seniority
Staff
Department
Other
Location
Greenville
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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h•••••••@concentrix.com
Phone
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Background
About Heather Vazquez
I have been in the customer service industry for 11 plus years total, and a quality evaluator for over 9 years. I am responsible for monitoring performance and acting as a catalyst for change and improvement in performance and quality. It is my job to interpret, build upon, and comply with company quality assurance standards, as well as, identify the training needs of the companies advisors, and take action to ensure company-wide compliance.
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