Hector Cepeda
Customer Support Specialist at Gigs
Based in Wallingford, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Wallingford
Industry
Technology; Information and Internet
Company size
228
Contact information
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h•••••••@gigs.com
Phone
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Background
About Hector Cepeda
I have over 5 years of experience in customer engagement, with a focus on managing programs and supporting processes for support and services organizations. I have held positions at Imperva Inc. as a Customer Operations Program Lead and Product Support Manager, where I was in charge of overseeing teams of support engineers, managing departmental operations, and improving processes through data-driven strategies. I am experienced in collaborating with different teams, solving technical issues, and adapting to changing project needs. My background in Scrum, SQL, Tableau, and various software tools, along with my technical and analytical skills, would be an asset in any customer operations role.
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