Hector Olvera

Background

About Hector Olvera

I hold and MBA, PMP, Six sigma certifications. I am business leader with 10+ years of experience in businesses and improving daily operations in organizations of service, retail, sales, manufacture, operations and entrepreneurship. Results oriented and passionate for success. Top notch trainer. I know how to provide new skills to adults using a friendly approach, and I know how to be a change agent. People change when they are motivated, trained and their opinions are taken in count. Some major accomplishments: Created KPI to monitor projects performance such as CPI, SPI, Margin, EV. documented key processes to become ISO certified. Managed 20 projects worth US$2M, with end margings above 30% Develop a customer response strategy, and reduce client’s complaints by 25%. Able to lead sales groups to reach higher monthly sales targets. I am entrepreneurial; I know that in market you need to be tough in products and passionate for service. What it matters in business in not what YOU say you are, but what you customers talk about YOU. Excellent in marketing improve customer based experience I manage the numbers – data driven decisions, based in KPI and metrics, we use to evaluate and IMPROVE speed, quality, and service. Implementation of KPI to measure business performance, make the right decisions and bost business.