Hector Riojas

Background

About Hector Riojas

Experienced IT Leader with a proven track record in delivering high-impact IT and Enterprise Service Management solutions over the past 12 years. Skilled in ITSM, ESM, Agile methodologies, and Lean 6σ, I’ve successfully led initiatives that enhanced service quality, streamlined operations, and improved customer satisfaction across multiple clients. Driven by continuous improvement and people development, I embrace new challenges as opportunities to evolve both our teams and processes. I firmly believe that "what gets measured, gets improved"—and that excellence is what truly sets us apart. By integrating ITSM, ESM, and Agile practices, we’ve positively transformed how we engage with clients and stakeholders, consistently earning stronger feedback and fostering organic growth in our partnerships. I’m confident the same approach can add value to your organization as well. Learning and Development for IT Consultants. Digital Focus. Deep ServiceNow and different ITSM Tools administration knowledge. ITIL, Lean Six Sigma Black Belt, ISO & 27,001 INC, MIM, CHG, PRB, & Transition Management.