Heenaa Booluck

Background

About Heenaa Booluck

Hello recruiters and colleagues, As a highly skilled and dedicated Fraud Investigator with over three years of experience in the financial services industry, I excel in investigating and mitigating fraudulent activities. My expertise lies in managing high-risk accounts, resolving complex fraud issues, and maintaining high professionalism. I am proficient in using advanced fraud detection tools and systems to analyze alerts and ensure compliance with governing regulations. I am pursuing a postgraduate diploma in Financial Services – Investigation & Compliance and the CFCS Certification at Lambton College, Ontario. My commitment to continuous learning and improvement drives me to effectively enhance service quality and reduce fraud losses. Key Skills: • Attention to detail • Critical thinking • Leadership and excellent communication skills • Proven interpersonal skills • Adaptability to new environments and situations • Problem-solving skills • Bilingual in English and French (reading, writing, and speaking) Technical Proficiencies: • Investigating questionable credit card activity • Utilizing fraud detection tools and systems • Experience with MasterCard products • Proficient in Microsoft Office and TSYS • Customer service experience in the financial services industry • Strong analytical skills • Effective decision-making • Communicating with branches and other bank departments to resolve fraud issues My professional journey includes roles such as Bilingual Client Services Associate at Vistra (Mauritius) Ltd, Bilingual Payroll Executive at SD Worx Mauritius, Bilingual Underwriting Support Assistant at Mauritius Union Assurance Co. Ltd, and Consumer Operations at Absa Bank (Limited) Mauritius. Each position has honed my skills and deepened my understanding of the financial services landscape. I hold an MBA Executive in Business Management from Rushmore Business School – Leeds Beckett University, a BTEC Level 7 Diploma in Strategic Management & Leadership in Business Management, and a BSc (Hons) in Sociology from the University of Mauritius. I am passionate about leveraging my skills and knowledge to contribute to the financial services industry, ensuring compliance, and mitigating risks effectively.