Heeresh Sharma

Background

About Heeresh Sharma

Managed customer relationships, ensuring retention and renewals through proactive engagement and customer service.Handled service requests within designatedTAT, ensuring prompt and satisfactory resolution to customer issues. Conducted data analysis to identify customer trends and insights, resulting in strategicinitiatives to improve customer experience andincrease revenue.Coordinated with cross-functional teams to ensure seamless service delivery and resolve customer issues.Led the learning and development of team members, providing training and coaching on customer service, data analysis, and sales skills.Oversaw the operations of a Byju's tuition center, ensuring smooth operations and optimal student experience.Handled customer queries and complaints through phone and email, ensuring prompt and satisfactory resolution. Processed customer orders and ensuredtimely delivery of products and services.Talented Professional with exposure to Team handling, briefing them to serve customers in the best way & to generate revenue out of every customer walk in.Training new CRES about the product, process & system operations. onboarding candidates. solving technical problems.retention of customers by solving their issues.working with SAAS.Skills: Leadership Persuasion Demos. Presentation Skills Post-Sales Tableau. Analytical Skills Problem Solving - Relationship Development Office Administration Business Conduct Customer Retention TrainingProcess Improvement Operations Client Relations Employee Counseling EmployeeBenefits Microsoft PowerPoint Code ofCustomer Support Operations Management.Customer Relationship Management (CRM). Customer Service · Microsoft Excel